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Airbnb Message Templates For Serious Hosts & Automation Methods

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Airbnb messages automated

If you don’t have the right Airbnb message templates it can soon take a toll on your hosting experience very quickly if you do not follow a well-planned communication strategy.

The main objective of your Airbnb messaging plan should be to maintain accurate communication with guests and providing the right information at the right time to minimise unnecessary back and forth messages.

Here I am sharing the Airbnb messaging templates and best practices I have evolved over the last five years while managing 100’s of properties worldwide to help me achieve optimum communication with Airbnb guests.

Without these templates and Airbnb message automation, I couldn’t grow my Airbnb business beyond two properties I can tell you that.

How To Save Airbnb Message Templates

You can save Airbnb messages for frequent use, it’s straightforward and comes handy when you have to send them over and over again to guests.

Step 1: When you are in the message window, click on ‘Use a Saved Message.

Save Airbnb messages

Step 2: In the next pop-up window, click on ‘Save a new message‘ to save a new message or ‘Edit saved messages‘ if you wish to change a previously saved message.

The same screen can be used to send a saved message when you need it, click on the message box, and it is carried to your inbox for you to send.

Save a new Airbnb message

Airbnb Message Templates

Best time to send: Immediately after the booking enquiry comes

Hello [guest name]!

Thanks a lot for your interest in staying at our apartment!

I wanted to confirm right away that it would be a pleasure to host you from [date] to [date].

Please let me review your booking request and get back to you very shortly.

Thank you for your patience.

Best wishes

[your name]

Best time to send: Immediately after the request to book comes

Hello [guest name], thanks for your interest in our [property type] at [location]!

I have received your request to book our apartment from [date] with [no. of people] for [number of nights].

I will review your request and will come up with an answer as soon as possible so that you can prepare your trip accordingly.

If you need any additional information, please do not hesitate to ask, it would be my pleasure to answer you!

Best time to send: Immediately after the reservation is made.

Hello [guest name] thanks for your reservation 🙂

I wanted to confirm your reservation at my [property type] in [location] starting on [date] for [no. of nights] with [no. of people].

Please see my Airbnb guidebook for local recommendations and money-saving tips: [link to your airbnb guidebook]

If you need any additional information, please do not hesitate to ask, it would be my pleasure to answer you!

In any case, I will be sending you complete check-in details 7 days before your arrival for a smooth check-in.

Please feel free to let me know if you are looking for recommendations for local activities or tours, we will be happy to help. We look forward to hosting you!

Best wishes

[your name]

Best time to send: As needed

You are welcome to drop luggage anytime after [check-out time] and come back to check-in after [check-in time] while housekeeping prepares the place for you.

Hope this helps.

Best time to send: As needed

You are welcome to leave your packed luggage behind on checkout and can come back to pick it up before [check-in time] while cleaning is being done for the next guest.

Hope this helps 🙂

Check-in instructions is a more elaborate topic and I have covered it in a separate post, you can read it here Airbnb welcome letter – Win Your Guests Even Before They Arrive.

It is the most important message you will be sending to your guest. If you get your check-in message right, you win the heart of your guests even before the arrives.

It is also a medium to pass on important information such as check-in procedure, how to get there, a house guide etc. so they feel relaxed and at home from the moment they walk in your front door.

Best time to send: Around 6 pm the day before check-in

Hi [guest name],

I hope you are all set for [property location] tomorrow 🙂

Please keep this picture handy to help you locate the flat and check-in easily.

Code for the lockbox is [code] which is the front door of the building.

Address: [property address]

Navigation URL: [google maps link]

Please note flat is door [door no.] on the first floor of the building.

** Please may I request you to be very quiet on the stairs and in the flat after 8 pm, few ignorant guests in the past have upset my neighbours, sorry! Sound travels very easily in the building and lots of families with kids live in the flats.**

Feel free to give me a call at the number below if you struggle to find the flat. Have a safe journey!

Best Wishes

[your name]

Best time to send: When enquiry expires

Hi again [guest name],

We hope this message will find you well.

I see that my earlier pre-approval has expired. If you are still interested in renting out the [property type], I have extended your pre-approval for another 24 hours.

Let me know if you have questions! Best regards,

Best time to send: 8am on the first morning. Don’t send this message to one night bookings, instead send checkout message.

Good Morning [guest name],

We hope that you have settled in alright and that you are experiencing a 5-star stay 🙂

Please let us know if there is anything you need or if we can assist you in any way!

All the best and enjoy your stay! 

[your name]

Best time to send: Around 7 pm on the evening before check-out.

Hi [guest name],

I hope you’ve enjoyed your stay and had a good time in [property location]. 

It would be a great help if you could let me know the time you plan to check out tomorrow morning.

When departing, please lock the door and leave the keys back in the same place you picked them from on arrival. It was such a pleasure hosting you.

Before leaving, please:

[example check-out info below]

• Leave used linens and towels, including kitchen towels on beds, floors, or counters

• Please place all used dishes in the dishwasher and the start the load. Dishwasher soap pods are under the sink

• Turn all other lights off

• Turn heat/AC off

I wish you safe travels & all the best.

[your name]

Best time to send: Around 7am in the morning. 

Hi [guest name],
 
I really hope you’ve enjoyed your stay and had a good time in [property location].
 
It would be a great help if you could let me know the time you plan to check out tomorrow morning.

When departing, please lock the door and leave the keys back in the same place you picked them from on arrival. It was such a pleasure hosting you.

Before leaving, please:
[example check-out info below]
• Leave used linens and towels, including kitchen towels on beds, floors, or counters
• Please place all used dishes in the dishwasher and start the load. Dishwasher soap pods are under the sink
• Turn all other lights off
• Turn heat/AC off

 

I wish you safe travels & all the best.
 
[your name]

Hi, [guest name]!

Since you were a terrific guest, I left you a 5-star review last week. This should help you secure future reservations.

As a host, reviews are extremely important for my future reservations and online reputation.

I hope you can make time to leave me a review and share your experience with my future guests.

Best wishes

[your name]

[guest name] and the group were great guests! I’d be glad to host them again anytime.

They took great care of my property, left it clean and tidy, and were a pleasure to Host.

Highly recommended!

Airbnb Message Automation

You do not need to send Airbnb messages manually or hire an Airbnb property management company to do so.

There are plenty of solutions available online to automate guest messaging for the host; they are very reliable, precise and don’t cost a fortune (about $5-$10 per listing).

In my experience, these are the two best services for Airbnb automation.

1. Hospitable.comIt is ideal if you list your property just on Airbnb and HomeAway. It can easily automate 95% of your Airbnb communication if configured the right way.

You can read Hospitable review to know more about its automation capabilities.

2. YourPorter AppThis is ideal if you list your property on Airbnb, HomeAway & Booking.com

Not only it automates the messaging with your guest operations team; it can sync calendars, prices across all three websites very neatly. It also gives you a direct booking website with your listing in a single click.

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